Frequently Asked questions
Product
Are your products safe for outdoor use?
Are your products safe for outdoor use?
Yes. All our gear is tested for durability and performance in real outdoor conditions, from multi-day hikes to hot summer festivals.
Do I have to use your products only for outdoor activities?
Do I have to use your products only for outdoor activities?
Not at all. While they’re designed for the outdoors, our gear is versatile enough for daily life — whether that’s commuting, relaxing at home, or working on the go.
What makes your products different from regular store-bought items?
What makes your products different from regular store-bought items?
Every product we carry is carefully selected and tested for outdoor performance. We focus on durability, comfort, and reliability so you can trust our gear wherever you go.
Usage & Care
How do I care for clothing items like socks or apparel?
How do I care for clothing items like socks or apparel?
Hand-wash in cold water or use a gentle cycle. Air-dry for best results.
How do I take care of my product?
How do I take care of my product?
Each product comes with simple care instructions on its page. Follow those to maximize lifespan and performance.
Are your products easy to use?
Are your products easy to use?
Yes. We focus on intuitive, user-friendly designs so you can spend more time enjoying your trip, not figuring out your gear.
Shipping & Returns
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days.
Average delivery times:
• United States, Australia, Canada, Europe: 7–12 business days
• Asia: 5–12 business days
• Rest of World: 10–20 business days
Do you ship internationally?
Do you ship internationally?
Yes! We ship worldwide. Shipping costs are calculated at checkout.
What is your return policy?
What is your return policy?
We offer free returns within 100 days of delivery. If you’re not 100% satisfied, you can return your products for a full refund — no questions asked.
Guarantee & Trust
Do your products come with a warranty?
Do your products come with a warranty?
Yes. All items are covered by a 1-year limited warranty against defects in materials or workmanship.
What if I receive a damaged or faulty item?
What if I receive a damaged or faulty item?
Contact us immediately at david@peaktiler.com. We’ll arrange a replacement or full refund right away.
How do you ensure quality?
How do you ensure quality?
Every product goes through strict inspection and outdoor testing before shipping.